Freshservice is the best IT service catalog software for most teams, because its Growth plan at $49 per agent per month includes a service catalog, asset tracking, and a clear upgrade path, while Starter at $19 per agent per month does not include a catalog. ServiceNow and Ivanti Neurons for ITSM suit large enterprises with complex change control, but both hide prices behind a quote, so budget planning starts with a sales conversation. ManageEngine ServiceDesk Plus is the lowest entry price in this list at $13 per technician per month, with a free Standard edition for up to five technicians.
A service catalog turns routine requests into standard forms with approvals, costs, and delivery steps, so staff stop sending open-ended emails for laptops, access, and software. The tools below all cover incident and request handling, but they differ on where the catalog sits in the plan ladder, how agents are licensed, and what forces an upgrade.
On this page
What is the best it service catalog software: comparison table
Swipe the table sideways on a phone to see every column.
| # | Name | Best for | Starting price | Free plan / trial | Link |
|---|---|---|---|---|---|
| 1 | ServiceNow | Large enterprises with complex ITSM needs | quote only | No | Visit |
| 2 | Freshservice | Mid-size teams that want a catalog fast | $19 per agent/month | Free trial (14 days) | Visit |
| 3 | Jira Service Management | Atlassian teams that need a simple service desk | $20 per agent/month | Yes | Visit |
| 4 | ManageEngine ServiceDesk Plus | Budget teams that want a low entry price | $13 per technician/month | Yes | Visit |
| 5 | SolarWinds Service Desk | Technical teams that want strong reporting | $39 per technician/month | Free trial (30 days) | Visit |
| 6 | SysAid | Mid-market teams that want AI included | $89 per agent/month | Free trial (30 days) | Visit |
| 7 | Ivanti Neurons for ITSM | Enterprises that want cloud or on-premises choice | quote only | No | Visit |
| 8 | HaloITSM | Mid-market teams that want every module in one price | $99 per agent/month | Free trial (30 days) | Visit |
The 8 best what is the best it service catalog software tools, in detail
ServiceNow
Best for: Large enterprises with complex ITSM needs
ServiceNow is the enterprise standard in this list, and its current ITSM packages are named Foundation, Advanced, and Prime after a packaging change in April 2026. Each package includes Now Assist AI, with higher AI allowances on the higher packages. The platform covers incident, problem, and change management, a configuration management database, and service catalog workflows that can span IT, HR, and other departments.
- The trade-off is cost visibility.
- ServiceNow publishes no list price, and every deal is a custom quote based on modules, fulfiller count, and contract term.
- Implementation is billed separately and can run to a large multiple of the first year software cost.
- Choose ServiceNow when scale, governance, and integration depth matter more than a published entry price, and look elsewhere when a small team needs a
Pros
- Full ITSM depth with incident, problem, change, and configuration management
- AI assistance bundled in current packages
Cons
- No published price, so budgeting needs a sales quote
- implementation work is often billed separately
Freshservice
Best for: Mid-size teams that want a catalog fast
Freshservice charges per agent, and only agents need licenses, while requesters are unlimited. Starter costs $19 per agent per month on annual billing, or $29 on monthly billing, and covers incident management, a knowledge base, task management, and one support portal. Growth costs $49 per agent per month on annual billing and adds the service catalog, multiple SLA policies, on-call management, cloud management, and portal customization.
- The catalog detail matters most here.
- A team that picks Starter to save money will not get a service catalog, so the real entry price for catalog work is $49 per agent per month on Growth.
- Freshservice suits a growing IT team that wants published prices, a modern portal, and a short setup, and it is a poor fit for a team that needs AI as
Pros
- Clear published prices from $19 per agent per month
- service catalog arrives on Growth at $49 per agent per month
Cons
- Freddy AI Copilot costs $29 per agent per month extra on Pro and Enterprise
- no free plan, only a 14-day trial
Jira Service Management
Best for: Atlassian teams that need a simple service desk
Jira Service Management is now sold inside the Atlassian Service Collection, and its plans are Free, Standard, Premium, and Enterprise. The free plan covers up to three agents with forms, workflows, queues, alerts, and on-call schedules. Standard lists at $20 per agent per month on annual billing and adds Assets with discovery, a custom-branded help center, audit logs, and Rovo AI features.
- Premium lists near $51 per agent per month and adds change management, problem management, and a virtual service agent.
- Per-agent prices fall as agent counts rise, so a 10-agent Standard team works out near $22.50 per agent per month on annual billing, while a 100-agent
- Jira Service Management suits teams already using Jira, Confluence, and other Atlassian products, and it is a weaker fit for a team that needs change
Pros
- Free plan for up to 3 agents
- Assets and a custom help center on Standard
Cons
- Change management needs Premium at about $51 per agent per month
- identity tools need a separate Atlassian Guard subscription
ManageEngine ServiceDesk Plus
Best for: Budget teams that want a low entry price
ManageEngine ServiceDesk Plus sells three cloud editions. Standard starts at $13 per technician per month and covers the IT service desk. Professional starts at $27 per technician per month and adds asset management.
- Enterprise starts at $67 per technician per month and adds change, release, and project management with the full ITSM set.
- The Standard edition is free for up to five technicians, which makes it a real starting point for a very small team.
- Pricing is based on technician count.
- The add-on ladder is the detail to watch.
Pros
- Lowest entry price here at $13 per technician per month
- free Standard edition for up to five technicians
Cons
- Change and release management need Enterprise at $67 per technician per month or a separate add-on
- asset counts affect Professional and Enterprise prices
SolarWinds Service Desk
Best for: Technical teams that want strong reporting
SolarWinds Service Desk lists three plans, all per technician per month on annual billing. Essentials starts at $39 per technician per month and covers incident management, a service portal, a knowledge base, and asset management. Advanced starts at $99 per technician per month and adds change, problem, and release management with advanced automation.
- Premier starts at $124 per technician per month and adds advanced IT asset management, contracts, and premium support.
- Every plan supports unlimited requesters.
- The jump from Essentials to Advanced is the key number.
- A team that needs change management will pay $99 per technician per month, not $39, and AI incident summaries sit on Premier.
Pros
- Published prices from $39 per technician per month
- unlimited requesters on every plan
Cons
- Advanced starts at $99 per technician per month, more than double Essentials
- asset pricing is available on request, not published
SysAid
Best for: Mid-market teams that want AI included
SysAid now publishes its ITSM pricing, with Professional listed from $89 per agent per month and Enterprise as a custom quote starting at 20 agents. Professional includes request, incident, change, and problem management, all-in-one asset management, an AI Copilot for agents and end users, pre-built AI agents with 100,000 Workato credits, SLA management, dashboards, and BI analytics. The official page shows a volume example of $59 per agent per month at 70 agents, billed annually, so larger teams can see a lower per-agent figure than the headline $89.
- The included AI is the main difference from Freshservice, where AI Copilot is a $29 per agent per month add-on.
- SysAid includes 250 managed assets in Professional, and extra asset packs are available when the estate grows.
- SysAid suits a mid-market team that wants AI in the seat price and a single ITSM suite, and it is a weaker fit for a team under 20 agents that wants a
Pros
- Professional includes unlimited agentic AI and a Copilot
- 250 managed assets included in Professional
Cons
- Enterprise is custom priced with a 20-agent minimum
- asset packs cost extra beyond 250 assets
Ivanti Neurons for ITSM
Best for: Enterprises that want cloud or on-premises choice
Ivanti Neurons for ITSM covers incident, problem, change, request, and configuration management, with extensions into HR, facilities, security, and project work. The product page shows no prices and no trial, only a demo and a sales contact, so the first step is a quote that lists the extensions you plan to switch on. Licensing is subscription based, priced per analyst and per managed asset, and varies with modules and deployment model.
- The product is now called Ivanti ITSM in some vendor material, so older contracts and reviews may use another name.
- AI capabilities need Ivanti ITSM 2024.2 or later on SaaS deployments, and AI capabilities are not available for FedRAMP deployments, according to Ivan
- That limit matters for a regulated team that plans to use AI assistance.
- Ivanti suits a large enterprise that wants deployment choice and broad ITIL coverage, and it is a poor fit for a small team that needs a price or a tr
Pros
- Choice of cloud, on-premises, or hybrid deployment
- 14 ITIL 4 practices in the base ITSM tier
Cons
- No published price at any tier
- no free trial, only a demo and a sales contact
HaloITSM
Best for: Mid-market teams that want every module in one price
HaloITSM, now presented as Halo, takes the opposite approach from tiered rivals. It charges one all-inclusive per-agent price that includes incident, request, problem, and change management, the CMDB and asset management, automation, Halo AI, and integrations. The US-dollar calculator lists $99 per agent per month for up to 24 agents, billed annually, with lower per-agent prices at higher agent counts, including $59 per agent per month at 100 to 249 agents on the euro list.
- End users and portal users are free.
- The second bill is the detail most roundups skip.
- Halo states on its pricing page that onboarding packages are required with purchase at a bespoke cost depending on scope, and no published price, floo
- Halo suits an ITIL-mature mid-market team that wants every module in one license and no tier guessing, and it is a weaker fit for a team that wants a
Pros
- One all-inclusive per-agent price with every module and AI included
- end users and portal users are free
Cons
- An onboarding package is required with every purchase at a bespoke cost
- price per agent falls only as agent counts rise
How we chose
We picked tools with a real service catalog, request handling, and incident management, from vendors with an official homepage and a pricing page or a clear quote route. Prices and plan limits come from official vendor pricing pages and docs opened on 2026-11-12, and quote-only tools are marked quote only rather than given an estimated price. We did not test any tool hands-on.
Which tool fits your team size and budget
| Team size | Best starting point | Entry cost for 10 agents per month |
|---|---|---|
| 1 to 5 agents | ManageEngine ServiceDesk Plus free Standard, or Jira Service Management free plan | $0 on the free editions, up to 5 technicians or 3 agents |
| 5 to 10 agents | Freshservice Starter, then Growth for a catalog | $190 on Starter, $490 on Growth |
| 10 to 25 agents | Freshservice Growth, Jira Standard, or SysAid Professional | $490, $200, or $890 per month at list prices |
| 25 to 100 agents | SysAid Professional, HaloITSM, or SolarWinds Advanced | $890 to $2,225 per month at the listed entry rates, before volume discounts |
| 100 agents and above | ServiceNow or Ivanti Neurons for ITSM by quote | Quote only, with implementation billed separately |
The table uses list prices from the official pages read on 2026-11-12.
Frequently asked questions
What is the best IT service catalog software for most teams?
Freshservice is the best choice for most teams, because Growth at $49 per agent per month includes a service catalog, asset tracking, multiple SLA policies, and on-call management, with a clear path to Pro at $99 per agent per month for change and problem management.
Which IT service catalog software is cheapest to start?
ManageEngine ServiceDesk Plus is cheapest to start, at $13 per technician per month for Standard, with a free Standard edition for up to five technicians. Jira Service Management is also low cost, with a free plan for up to three agents and Standard at $20 per agent per month, while SolarWinds Essentials starts at $39 per technician per month.
Does Freshservice include a service catalog on Starter?
No. Freshservice includes the service catalog on Growth at $49 per agent per month, not on Starter at $19 per agent per month. Starter covers incident management, a knowledge base, task management, and one support portal, so catalog buyers should budget for Growth.
Why do ServiceNow and Ivanti Neurons for ITSM show quote only?
Both vendors publish no list price. ServiceNow sells ITSM Foundation, Advanced, and Prime by custom quote, and Ivanti sells Neurons for ITSM by quote based on analysts, assets, modules, and deployment. Request a written quote that lists every module and the implementation scope.
Which tool includes AI in the seat price?
SysAid includes unlimited agentic AI and a Copilot in Professional at $89 per agent per month, with 250 managed assets included. Freshservice charges $29 per agent per month extra for Freddy AI Copilot, and HaloITSM includes Halo AI in its single per-agent price.
Which tool is best for a team already using Atlassian products?
Jira Service Management is best for Atlassian teams, because it shares users, Assets, and workflows with Jira and Confluence, with a free plan for up to three agents and Standard at $20 per agent per month. Change management needs Premium, so budget for that tier when you need it.
Sources
- https://www.servicenow.com/
- https://www.servicenow.com/products/itsm/pricing
- https://www.freshservice.com/
- https://www.freshservice.com/pricing
- https://www.atlassian.com/software/jira/service-management
- https://www.atlassian.com/software/jira/service-management/pricing
- https://www.manageengine.com/products/service-desk/
- https://www.manageengine.com/products/service-desk/pricing
- https://www.solarwinds.com/service-desk
- https://www.solarwinds.com/service-desk/pricing
- https://www.sysaid.com/
- https://www.sysaid.com/pricing
- https://www.ivanti.com/
- https://www.ivanti.com/products/ivanti-neurons-for-itsm
- https://www.usehalo.com/
- https://www.usehalo.com/pricing
Prices and features were read on each company’s own website in November 2026. They change often, so confirm the current offer on the official site before you sign up or buy.