The best review management software depends on your business type: Birdeye and Podium suit multi-location firms, while Reviews.io and Yotpo suit online stores. Trustpilot Starter starts at 99 dollars per month per domain on annual billing, with 100 review invitations per month. Reviews.io Essentials starts at 29 dollars per month on annual billing, with 300 review invitations per month.
We compared 7 options for what is the best review management software. Each profile below lists the price, free plan, pros and cons as published by the company.
On this page
What is the best review management software: comparison table
Swipe the table sideways on a phone to see every column.
| # | Name | Best for | Starting price | Free plan / trial | Link |
|---|---|---|---|---|---|
| 1 | Birdeye | Multi-location reputation suites | quote only | No | Visit |
| 2 | Podium | Reviews plus messaging and payments | $399 per user/month | No | Visit |
| 3 | Trustpilot | Trusted review profiles for stores | $99 per user/month | Yes | Visit |
| 4 | Reviews.io | Low cost review collection | $29 per user/month | Yes | Visit |
| 5 | NiceJob | Local service businesses | $95 per user/month | Free trial (14 days) | Visit |
| 6 | Yotpo | Online stores with loyalty | $89 per user/month | Yes | Visit |
| 7 | ReviewTrackers | Review monitoring across sites | $89 per user/month | Free trial | Visit |
The 7 best what is the best review management software tools, in detail
Birdeye
Best for: Multi-location reputation suites
Birdeye is a reputation platform for multi-location businesses. It covers review requests, review monitoring, listings, messaging, social media and surveys in one dashboard. The plans are named Starter, Growth and Dominate, with a custom Premium plan for 4 or more locations.
- AI tools help draft replies, manage listings and run campaigns.
- The platform suits dental groups, clinics, auto dealers and other businesses with many sites that need one view of every location.
- The main drawback is price transparency.
- Birdeye does not publish prices on its own site, so every figure comes from third-party reports, which put Starter near 299 dollars per location per m
Pros
- Covers reviews, listings, messaging and social in one dashboard
- strong AI reply tools
Cons
- No published price, and per-location billing multiplies the total fast
Podium
Best for: Reviews plus messaging and payments
Podium puts reviews, text messages, webchat, payments and phone in one inbox. Core costs 399 dollars per month, Pro costs 599 dollars per month, and Signature is custom priced. Core includes unlimited contacts, texts and team members, 250 bulk message credits per month and 5 phone numbers.
- Pro raises bulk credits to 500 per month and phone numbers to 15, and it adds AI Concierge, lead routing, text marketing and surveys.
- A 5 dollar monthly carrier fee applies per US location, and phone seats cost extra.
- The limit to watch is the bulk message cap.
- Core stops at 250 bulk messages per month, and a single message past that cap forces an upgrade to Pro at 599 dollars per month, a jump of 200 dollars
Pros
- Puts reviews, text, webchat and payments in one inbox
- published plan prices
Cons
- Core caps bulk messages at 250 per month, with no metered overage option
Trustpilot
Best for: Trusted review profiles for stores
Trustpilot lets businesses collect reviews, show a TrustScore and respond to reviewers from one profile. The free plan includes 50 review invitations per month, 1 widget and 1 user. Starter starts at 99 dollars per month per domain on annual billing, with 100 invitations, 2 widgets and 1 user.
- Plus starts at 319 dollars per month per domain, with 300 invitations, 10 widgets and 3 users.
- Premium starts at 799 dollars per month per domain, with 1,000 invitations, 21 widgets and 10 users.
- Enterprise is quote only.
- The terms matter as much as the price.
Pros
- Widely known review profile and TrustScore widgets
- free plan to start
Cons
- Subscription plans are per domain and charged in full for 12 months, so the first bill is large
Reviews.io
Best for: Low cost review collection
Reviews.io collects and displays reviews for online stores, with photo and video reviews, review widgets and Google Seller Ratings. Essentials costs 29 dollars per month on annual billing, with up to 300 review invitations per month. Start-Up costs 99 dollars per month, with up to 1,500 invitations.
- Grow costs 299 dollars per month, with up to 5,000 invitations.
- Plus costs 499 dollars per month, with up to 10,000 invitations.
- A free plan is available for Shopify merchants, with 25 invitations per month.
- All plans are month-to-month, with a 20 percent saving on annual billing.
Pros
- Low entry price with 300 invites
- month-to-month plans with 20 percent off on annual billing
Cons
- Each top-level domain is a separate subscription, so multi-domain stores pay more
NiceJob
Best for: Local service businesses
NiceJob is review software for local service businesses such as home services, trades and clinics. It watches job software, and when a job closes it texts and emails the customer to ask for a review. Starter costs 95 dollars per month, and Pro costs 135 dollars per month.
- Starter includes review requests, social proof, social sharing, a team leaderboard and a reviews microsite.
- Pro adds repeat booking reminders, referral campaigns, broadcasts, AI replies, NPS surveys and competitor tracking.
- A 14 day free trial is available, with no credit card up front, and there is no contract on single-location plans.
- The plan split matters.
Pros
- Flat rate per business with no contract
- automatic requests by text and email
Cons
- AI replies and competitor tracking sit on Pro, so the real entry price for replies is higher
Yotpo
Best for: Online stores with loyalty
Yotpo is a reviews and user-generated content platform for online stores, with a separate loyalty and referrals product. Reviews Starter costs 89 dollars per month at up to 500 orders per month, and Pro costs 169 dollars per month at the same order volume. Premium and Enterprise are custom quoted.
- A limited free Reviews plan covers up to 50 orders per month.
- Loyalty starts from 199 dollars per month for subscription tiers, and the Reviews plus Loyalty bundle starts from 368 dollars per month.
- Prices are set by monthly order volume, not by seats.
- The volume rule is the main cost risk.
Pros
- Reviews plus loyalty from one vendor
- free plan up to 50 orders per month
Cons
- Price rises with order volume, and Premium and Enterprise are custom quoted
ReviewTrackers
Best for: Review monitoring across sites
ReviewTrackers watches reviews across more than 100 sites and funnels them into one dashboard with response workflows, sentiment analysis, alerts and reporting. The published rate is 89 dollars per location per month on annual billing for a single location, with multi-location, agency and reseller plans by quote. A free trial is available, with the length varying by plan.
- The platform suits multi-location businesses that focus on monitoring and response, such as restaurant groups, hotel groups and franchise brands.
- The main gap is listings.
- ReviewTrackers has no Google Business Profile or directory management, so most multi-location brands end up paying for a second tool for listings, at
- Native CRM and POS links are also limited, so some integrations run through Zapier.
Pros
- Monitors reviews across more than 100 sites in one dashboard
- clear per-location rate
Cons
- No listings management, so most multi-location brands buy a second tool for that job
How we chose
We compared pricing pages, product pages and plan documentation for each vendor, and we checked the prices on 12 November 2026. We favoured tools with a clear review collection or monitoring job, published invite or location limits, and a real customer base in local business or online retail. We did not claim hands-on testing, and we did not use third-party review scores to rank the tools. Where a vendor does not publish a price, such as Birdeye, we list quote only and we say so, so readers can budget for a sales call rather than a checkout page.
How to choose by business type and locations
| Business type | Locations | Best starting point | | Single-location service business | 1 | NiceJob Starter at 95 dollars, or Reviews.io Essentials at 29 dollars | | Online store under 500 orders a month | 1 domain | Reviews.io Essentials at 29 dollars, or Yotpo Starter at 89 dollars | | Online store over 500 orders a month | 1 domain | Trustpilot Plus at 319 dollars, or Yotpo Pro at 169 dollars with a volume check | | Multi-location local business | 2 to 10 | ReviewTrackers at 89 dollars per location, or Podium Core at 399 dollars | | Large multi-location brand | More than 10 | Birdeye by quote, with a written per-location rate for all sites | | Franchise or agency | Many | Birdeye Premium or ReviewTrackers by quote, with reporting by location |
Frequently asked questions
What is the best review management software?
The best tool depends on your business. Birdeye and Podium suit multi-location firms, Trustpilot and Yotpo suit online stores, and NiceJob suits local service businesses. Reviews.io suits small stores that want a low cost start, while ReviewTrackers suits teams that mainly want to monitor reviews across many sites. Compare the price unit and the invite cap before you choose.
How much does review management software cost?
Entry prices in this list run from 29 dollars per month for Reviews.io Essentials to 399 dollars per month for Podium Core. Trustpilot Starter starts at 99 dollars per month per domain on annual billing, and ReviewTrackers starts at 89 dollars per location per month on annual billing. Birdeye does not publish a price, so its cost comes from a written quote. Add-ons, SMS charges and setup fees can lift the bill.
Is Trustpilot free?
Trustpilot offers a free plan with 50 review invitations per month, 1 widget and 1 user. The free plan lets a business claim a profile, respond to reviews and show a basic TrustScore badge. Custom invitations, profile branding and deeper analytics sit on the subscription plans, which start at 99 dollars per month per domain on annual billing for Starter.
Can review software help with Google reviews?
Yes, most tools in this list send review requests by text or email and link customers to Google, then collect the replies in one dashboard. NiceJob triggers requests when a job closes, Reviews.io and Yotpo trigger requests after an order, and ReviewTrackers monitors Google along with more than 100 other sites. Check that the tool links to your job software or store, because the automation depends on that link.
What is the difference between Birdeye and Podium?
Birdeye is a broad reputation suite for multi-location businesses, with reviews, listings, messaging, social media and surveys, priced per location by quote. Podium is a messaging-first platform that puts reviews, text, webchat and payments in one inbox, with published prices from 399 dollars per month for Core. Birdeye suits large multi-location brands, while Podium suits local businesses that want messaging and reviews together.
Do I need a contract to use review management software?
It depends on the vendor. NiceJob states no contract on single-location plans, and Reviews.io offers month-to-month plans. Trustpilot subscription plans are 12-month contracts, charged in full at the start, and Podium buyers report 12-month terms. Birdeye and ReviewTrackers sell largely on annual terms. Ask for the contract length, the cancellation notice and any renewal increase in writing before you sign.
Sources
- https://birdeye.com/
- https://birdeye.com/pricing/
- https://www.podium.com/
- https://www.podium.com/pricing/
- https://www.trustpilot.com/
- https://business.trustpilot.com/plans
- https://www.reviews.io/
- https://www.reviews.io/pricing
- https://www.nicejob.com/
- https://www.nicejob.com/pricing/
- https://www.yotpo.com/
- https://www.yotpo.com/pricing/
- https://www.reviewtrackers.com/
- https://www.reviewtrackers.com/pricing/
Prices and features were read on each company’s own website in November 2026. They change often, so confirm the current offer on the official site before you sign up or buy.