Best Agent Performance Tracking Platforms

EvaluAgent lists two seat plans on its pricing page. AutoQM and Improvement starts from $35 per user per month and includes voice transcription, multi-language support, custom scorecards, automated QA scoring on 100 percent of conversations, coaching workflows, and performance dashboards. The higher plan, AutoQM plus Conversation Intelligence, starts from $65 per user per month and adds reason for contact and intent detection, Spotlight and summarisation, insight topics, sentiment analytics, and predictive voice of the customer metrics.

• Human agents are priced by the seat, while AI agents can be priced by the conversation.
• Both plans include SSO, multi-factor authentication, role-based access, PII redaction, an audit log, and SOC 2 Type II and GDPR compliance, with EU an
• Integrations listed include Genesys Cloud, NICE CXone, Five9, Talkdesk, Amazon Connect, Salesforce, and Zendesk.
• Choose EvaluAgent if you want a number to budget from before a demo.

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Zendesk QA, formerly Klaus, is sold as an add-on to Zendesk, not as a stand-alone plan. Zendesk lists the Quality Assurance add-on at $35 per agent per month billed annually, and the Workforce Engagement Bundle at $50 per agent per month billed annually. Base plans are Support Team at $19, Suite Team at $55, and Suite Professional at $115 per agent per month billed annually, so QA on Suite Team costs $55 plus $35 per agent per month.

• The QA add-on covers automated evaluation, custom scorecards, calibration, coaching workflows, and analytics, and Zendesk states that it scores 100 pe
• Choose Zendesk QA if your team already lives in Zendesk and you want QA, coaching, and ticketing in one place.
• Do not choose it as a cheap stand-alone QA tool, because the base plan cost sits under the $35 add-on price.

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ScorebuddyCX sells three plans, Foundation, Accelerate, and Elite, and its official pricing page sets out what each plan includes without listing a dollar figure, so the starting price here is quote only. Foundation is the complete QA program, with customizable scorecards, QA workflows, a calibration module, agent dashboards, and advanced and compliance reporting. Accelerate adds AI Auto Scoring, with 500 monthly AI scores included, plus a coaching module, business intelligence dashboards, and a dedicated client manager.

• Elite adds Conversation Analytics and 1,000 monthly AI scores, plus AI voice transcription, Salesforce and Open API integrations, single sign-on, and
• Contracts are annual, and the vendor offers a free trial as a guided pilot, where its team builds scorecards with you.
• Choose ScorebuddyCX if you want a clear AI score allowance in writing.
• Do not choose it if you need a listed price without a sales call.

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Playvox is a workforce engagement platform for contact centers, built around quality management, performance management, coaching, workforce management, and analytics in one suite. QA scores, coaching tasks, schedules, and performance dashboards can sit in one system instead of four. The vendor does not list a price on its official site, and its pricing page returns a not-found response, so the starting price here is quote only.

• Ask which modules are included, how many users count as billable, and what onboarding and training cost.
• A small team that only needs scorecards may find a narrower tool cheaper.
• Choose Playvox if you want QA, coaching, and scheduling under one contract.
• Do not choose it if you only need a simple scorecard tool.

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Rippit is the current name for the product that was MaestroQA, and its pricing page now measures use in Agent Runs instead of seats. A free tier includes 100 Agent Runs a month, unlimited Q and A, integrations with Intercom, Decagon, Gong, and Granola, and $100 in AI credits, with no credit card required to start. Starter includes 300 Agent Runs a month, Growth includes 1,000, and Enterprise includes 1,000 or more, plus a dedicated AI agent specialist and single sign-on.

• An Agent Run is one execution of an Agent App, which is a reusable workflow, so coaching 20 agents each week counts as 20 Agent Runs a week.
• That meter differs from per-seat pricing, where a seat costs the same whether the agent is coached once a month or once a week.
• Rippit says it analyzes 100 percent of conversations.
• Choose Rippit if you want to start free and you like usage-based pricing.

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Observe.AI is a contact center AI platform built around voice, with Auto QA, Real-time AI, and VoiceAI agents sold as separate products in one platform. Its pricing page lists plan options by goal, but it shows no dollar figure on any tier, so the starting price here is quote only. The same page states that its target teams run from 100 to 100,000 agents, with a team lead to agent ratio of 1 to 15 or more, which sets the scale it is built for.

• Auto QA evaluates conversations against a scorecard and ties each score to transcript evidence, while Real-time AI gives agents live guidance and Voic
• That combination suits a voice-heavy center, but a small team may buy more platform than it needs.
• Choose Observe.AI if you run a large voice operation and you want full coverage plus live guidance.
• Do not choose it if you need a listed price or a small-team plan.

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Calabrio ONE is now part of Verint after the two companies merged in November 2025, and calabrio.com now opens the Verint workforce engagement management page. The suite covers workforce management, quality intelligence, compliance, interaction recording, and performance management, with forecasting, scheduling, and real-time adherence. Quality Intelligence evaluates up to 100 percent of interactions across human and AI agents, and Performance Management gives real-time visibility with role-based scorecards.

• That link between scheduling and quality is the point of the suite.
• The vendor does not list a price, so the starting price here is quote only, and you should ask for a per-agent quote by module.
• Choose Calabrio ONE if you run a large center and you want forecasting, recording, quality, and performance in one contract.
• Do not choose it if you only need a light QA tool.

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Balto is a contact center AI platform that puts live guidance first, with Agent Assist, QA Automation, Agentic Insights, and Voice Agents in one system. During a call, Balto listens and shows prompts, checklists, and rebuttals that match what the caller says, so an agent can follow the script and handle objections without searching for notes. After the call, Balto provides call summaries, transcripts, and QA scoring, and supervisors can search calls without listening to every recording.

• The vendor does not list a price, so the starting price here is quote only, and you should ask whether live guidance, QA Automation, and Voice Agents
• Choose Balto if your team works mainly by voice and you want help during calls.
• Do not choose it if your work is mostly tickets and chat.

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